Apprenticeship Registered Apprenticeship Occupation Information

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Tech Support Specialist (Competency-Based)

Responsible for analyzing, troubleshooting, and rectifying day-to-day technology problems and challenges. This role may support internal clients (employees within the company), or external customers, either in-person, on the phone, or via webchat. The Tech Specialist may focus on helping individuals and businesses better use or troubleshoot the company's own technical products, or the specialist may offer support to those using third-party hardware and software applications to do business. In the latter role, the Tech Support Specialist is the person one might call to troubleshoot one's Wi-Fi router when the internet is down, obtain online permissions to access accounts or files, or to set up a new employee's email and workstation.